Customer Care

Please call us for immediate answers to questions regarding orders and shipping.

Call Us: +39 028-716-9342*
Email us: info@arianno.com

You also can read the FAQ below.

 

 

 

F A Q
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
An email address is all you need to start the order process. We recommend that you register for a ARIANNO account so that you can start adding your favourite pieces to your wishlist and easily place an order.
I HAVE FORGOTTEN MY PASSWORD: WHAT SHOULD I DO?
Simply follow the ‘Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
Placing an order is easy at ARIANNO. Here’s how:
  1. Choose a category or designer from the top navigation menu or search to explore a specific style or trend.
  1. Select the size of your item and click ‘Add to bag’. Once you have finished adding your items, proceed to checkout under ‘Summary’.
  1. Sign in to your account if you have not done so already. If you do not have an account, simply enter your email address to proceed.
  2. Enter your address and payment information and select a delivery method to complete your order. Once your purchase is confirmed, it will be carefully prepared and shipped to you. We’ll be sure to keep you updated every step of the way.
WHERE CAN I FIND SIZE & FIT ADVICE?
Click on ‘Size Guide’ on the item’s page to view our conversion chart. We also provide fit information and model measurements for each style under the ‘Size & Fit’ tab.
WHICH CURRENCIES CAN I SHOP IN?
The currency that you shop with is determined by your shipping destination and will be displayed at checkout before completing your purchase. If your local currency is unavailable, your order will be charged in USD for a competitive exchange rate.
WHEN WILL MY CARD BE CHARGED?
If you pay by debit card or PayPal, ARIANNO will take payment at the point your order is placed on our site. If you pay by credit card, full payment is usually taken once your order is ready for shipping, though your bank or card issuer may reserve the order amount in your account immediately.
WHICH PAYMENT METHODS DO YOU ACCEPT?
  • Visa
  • MasterCard
  • American Express
  • Delta
  • Visa Electron
  • Alipay (only available to China, Taiwan, Hong Kong and Macau)
  • UnionPay (only available to China, Taiwan, Hong Kong and Macau)
  • JCB (only available to Japan)
  • iDEAL (only available to The Netherlands)
  • Sofortbanking (only available to Germany, Austria, Switzerland and Belgium)
* Phone support available in: Italy (timezone: Rome, UTC);
Monday to Friday: 09.00AM – 05.30PM
Saturday / Sunday / Holidays: Not available